Privacy Policy

1. Introduction

Spotlit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at spotlit.uk.

2. Information We Collect

Information you provide to us:

• Account Information: When you register, we collect your name, email address, and password.
• Business Information: If you list a business, we collect business name, address, contact details, photos, and service descriptions.
• Booking Information: When you make a booking, we collect your name, email, phone number, and booking details.
• Free SEO Report: When you request a free SEO report, we collect the website address you submit, your email address, and (optionally) your business name, so we can generate and send you the report.

Information collected automatically:

• Usage Data: We collect information about how you use our website, including pages visited and search queries.
• Device Information: We collect device type, browser type, and IP address.
• Cookies: We use cookies to improve your experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and transactions
• Send you service-related communications
• Respond to your enquiries and support requests
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access
• Send you marketing emails (tips, offers and product updates) only where you have given us your consent

Marketing emails

We will only send you marketing emails if you have actively opted in (for example, by ticking the marketing consent box on our free SEO report form). Opting in is never required to use our services. You can withdraw your consent and unsubscribe at any time using the link in any marketing email, or by emailing privacy@spotlit.uk— withdrawing consent does not affect any service-related communications or your use of Spotlit.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Businesses: When you make a booking, your contact information is shared with the relevant business.
• Service Providers: We may share information with third-party service providers who assist us in operating our website.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time where we rely on it (for example, to stop receiving marketing emails)

7. Cookies

We use essential cookies to operate our website and optional analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account at any time.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.